The printer has detected a possible paper jam or issue in the scan-axis subsystem.
(The scan-axis subsystem relates to the components that are involved in the movement of the carriage from left to right / right to left)
When the printer detects an object blocking the carriage path it will produce the error 86:01 (or 86:11)
Often the error is not caused by a paper jam but by an issue with another component used in the movement of the carriage. (Encoder Strip/Sensor, Belt & Tensioner, Lubrication felt pads, carriage assy)
It would appear that there is a hardware issue with the scan-axis subsystem.
Get in touch with our support team to discuss this error and get a quotation for repair.
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DTech Support are conveniently located in the Midlands to provide a range of support services for HP Designjet & Latex Printers.
If your HP Designjet or Latex Printer has a problem or fault then book one of our local HP Engineers to visit your offices and get up & running in no time.
Simply fill in the form above (or call 0330 0432135) & we will respond with a full quotation. We support the entire range of HP Designjet Plotters, HP Latex Printers and ONYX Rip Software.
We specialise in the maintenance of HP Designjet & Latex Printers. We also provide expert installation of ONYX & SAi Rip software.
Have you got any questions
Feel free to contact us, and we will be more than happy to answer all of your questions.