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The printer has detected a possible fault relating to the Starwheel Motor.
(The starwheel motor moves the starwheel assembly up & down during the paper load procedure.)
The printer has detected a problem when moving the starwheel motor.
Restart the printer to see if the error goes.
Turn OFF the printer and check for any visible paper jams which might be blocking the movement of the starwheel rail. (The silver bar that runs the width of the printer with small star wheels attached underneath)
The majority of 47:01 errors reported to us are caused by a broken starwheel motor assembly.
The starwheel motor can only be replaced by a technician as it is not easily accessible by the user.
Get in touch with our support team to discuss this error and get a quotation for repair.
DTech Support are conveniently located in the Midlands to provide a range of support services for HP Designjet & Latex Printers.
If your HP Designjet or Latex Printer has a problem or fault then book one of our local HP Engineers to visit your offices and get up & running in no time.
Simply fill in the form opposite (or call 0330 0432135) & we will respond with a full quotation.
We support the entire range of HP Designjet Plotters, HP Latex Printers and ONYX Rip Software.
We specialise in the maintenance of HP Designjet & Latex Printers. We also provide expert installation of ONYX & SAi Rip software.
Have you got any questions
Feel free to contact us, and we will be more than happy to answer all of your questions.